Workforce Services

Career Central, Albany’s one-stop center is where more than 24 state and local agency partners are tasked with delivering a universally accessible, integrated system of labor market information and education/training programs to businesses and jobseekers. Housed under the Department of Youth and Workforce Services, Career Central is responsible for providing enhanced employment opportunities for people and a quality workforce for business in the Capital Region. The services offered by Career Central include labor market information; job search assistance (resumes, interviewing); employee search assistance (for employers); resource library (including computers); free office resources (telephone, fax, copies); support services; and training. In 2004, Career Central served over 11,000 jobseekers; provided e-learning for over 400 employees of local businesses; provided funding for over 200 people to gain job specific skills to enter or re-enter the workforce into demand occupations; launched the career portal, an electronic assessment of skills that can be accessed by the Internet; and had an 88% placement rate for adult jobseekers.

click here do download job seeker brochure
click here to download business brochure

Community Voice Mail

The City of Albany Department of Youth and Workforce Services is host agency for Community Voice Mail in the Capital Region. Access to communication is vital to reclaiming stability, yet is often overlooked as a means to help people in need.

The Capital Region Community Voice Mail program is part of the national network of CVM sites, empowering people in crisis and transition by distributing free 24-hour voice mail nationwide – directly linking individuals to jobs, housing, safety and stability. Headquartered in Seattle, WA, the CVM National Office website is:

How Does it Work? CVM provides people in need with a personal, 7-digit phone number. CVM sounds just like an answering machine, allowing users to leave a personal and professional greeting for callers. A CVM phone number looks like any other number, and does not signal the user’s status. Retrieving messages is easy. Simply dial the 7-digit number from any touch-tone phone and enter a short PIN number. Users can then hear messages 24 hours a day, 7 days a week.

Why Do People Use CVM?

Escape domestic abuse
Obtain healthcare results
Childcare & School Contacts
Legal Services
Friends & Family

Who Will Call Your CVM Number?

Case Managers
Healthcare Professionals
Teachers & Child Workers
Lawyers or Advocates
People Who Care About You

How to Sign Up for CVM?

Community Voice Mail is available through social service agencies in our community. You may sign up for Community Voice Mail at any of the participating agencies listed below:

AIDS Council
927 Broadway
Albany, NY 12207
Contact: Bill Faragon
(518) 434-4686

Bethesda House
418 Liberty Street
Schenectady, NY 12305
Contact: Sue Williams
(518) 374-7873

Career Central
175 Central Avenue
Albany, NY 12206
Contact: Mike Hobbs
(518) 462-7600 ext. 129

Commission for Economic Opportunity
2328 5th Avenue
Troy, NY 12180
Contact: Cheryl Byrne
(518) 272-6012

Domestic Violence Services
480 Broadway – Suite LL-20
Saratoga Springs, NY 12866
Contact: Christie Keegn
(518) 583-0280

Focus Churches of Albany
275 State Street
Albany, NY 12210
Contact: Rev. Deb Jameson
(518) 465-5161

Glenmont Job Corps Academy
175 Central Avenue – 3rd fl.
Albany, NY 12206
Contact: Carol Wright
(518) 462-7600 ext. 128

Homeless & Travelers Aid Society
138 Central Avenue
Albany, NY 12206
Contact: Mark Gleason
(518) 463-2124

Interfaith Partnership for the Homeless
176 Sheridan Avenue
Albany, NY 12210
Contact: Jeanine Robitaille
(518) 434-8021

Jobs, Etc.
924 Albany Street
Schenectady, NY 12307
Contact: Linda Mercado
(518) 347-2562

The Legal Project
6 Executive Park
Albany, NY 12203
Contact: Jessica Lennon
(518) 435-1770

Rainbow Access
Box 9144
Niskayuna, NY 12308
Contact: Bob Williams
(518) 346-6414

Rehabilitation Support Services – PACE/Doorway
314 Central Avenue
Albany, NY 12206
Contact: Andrew Sink
(518) 365-3854

Schenectady Co. Public Health Services
107 Nott Terrace
Schenectady, NY 12308
Contact: Tanya Harris
(518) 382-2824

Schenectady YWCA
44 Washington Street
Schenectady, NY 12305
Contact: Joyce Matthews
(518) 374-3394 ext. 129

Tackling Racism in Albany County (TRAC)
2 Phoebe Court
Latham, NY 12210
Contact: Lucille A. Sheldon
(518) 785-8587

WAGE Center – Albany Housing Authority
200 Green Street
Albany, NY 12202
Contact: Sandy Paben
(518) 434-7451

For more information, contact Darcy Ferris at 462-7600 ext. 166.