Water & Water Supply

The City of Albany Water Department is collecting information from residents regarding flooding related to the August 5th storm. Click on on of the links below to submit your information. 

August 2014 Flooding Issues Information Fillable Form (.pdf)

August 2014 Flooding Issues Information Collection Sheet (.doc)


Mission:

Protect and preserve Albany’s water and ensure that it continues to serve our City for decades to come.

Since 1994, we have invested more than $40 million in capital projects to upgrade Albany’s water and sewer systems. An important part of this effort has been to upgrade and modernize our water filtration plant, to ensure that Albany water continues to meet and exceed all Federal and State water quality standards.

In 2007, and again in 2010, we were honored to be awarded First Prize as the best tasting drinking water in New York State. We are very proud of Albany drinking water, and we are happy that others throughout the State recognize our achievements. In 2011, Albany water was named one of the five best tasting drinking waters in America, during a blind taste test sponsored by the United States Conference of Mayors. This is the first time in Albany’s history that our drinking water has ever received such high honors, and we are very proud of receiving this national recognition.

We have the most modern equipment that allows us to do our job better. The most sophisticated, high-tech leak detection equipment, modern radio-read water meters, and construction of the largest UV treatment facility in New York State are only a few of the technological advances made over the last decade.

We pride ourselves at operating an efficient and effective water utility to better serve you–our valued customers. Our dedicated team of professionals is on the job, 24 hours a day, everyday to make sure you have safe and reliable drinking water. You can always count on Albany Water to continue to work on your behalf, just as we have been doing since 1850.

How to connect

The property owner contracts with a licensed plumber for the construction of a new water service. There is a fee to the Albany Water Board for tapping the water main and also a fee for a water meter. These fees vary according to the size of the service. Contact customer service at 518-434-5300.

Contact InformationPort of Albany

10 North Enterprise Drive Albany, NY 12204 
(518) 434-5300 (7:30 a.m.-12 midnight, Monday - Friday) 
(518) 462-4004 (12 midnight-7:30 a.m., weekends & holidays) 
Fax: (518) 434-5332 
water@ci.albany.ny.us